Terms & Conditions
14.1 Code of Ethics
Code of Conduct and Policy
Regarding Reporting of Possible Violations
Healthy Choice Wellness Corp (the “Company” or “HCWC”) is committed to being a good corporate citizen. The Company’s policy is to conduct its business affairs honestly and in an ethical manner. This Code of Conduct “Code” provides a general statement of the expectations of HCWC regarding the ethical standards that each director, officer and employee should adhere to while acting on behalf of HCWC. It does not cover every issue that may arise, but it sets out basic principles to guide all employees, officers and directors of the Company. All of our employees, officers and directors must conduct themselves accordingly and seek to avoid even the appearance of improper behavior. This Code of Conduct applies to all officers, full and part time employees, contract workers, directors and anyone who conducts business with HCWC. Conduct in violation of this policy is unacceptable in the workplace and in any work-related setting outside the workplace. Any employee or contract worker who violates this Code will be subject to disciplinary action, up to and including termination of his/her employment or engagement.
Compliance with Laws
You must comply with all federal, state and local laws applicable to your activities on behalf of HCWC and shall perform your duties to HCWC in an honest and ethical manner. If a law conflicts with a policy in this Code, you must comply with the law; however, if a local custom or policy conflicts with this Code, you must comply with the Code. If you have any questions about these conflicts, you should ask your supervisor on how to handle the situation.
Conflicts of Interest
You should avoid situations in which your personal, family or financial interests conflict or even appear to conflict with those of HCWC or compromise its interests. You should handle all actual or apparent conflicts of interest between your personal and professional relationships in an honest and ethical manner. Conflicts are not always clear-cut. Examples of actual or potential conflicts of interest are set forth on Appendix A. A “conflict of interest” exists when a person’s private interest interferes in any way with the interests of the Company. A conflict situation can arise when an employee, officer or director takes action or has interests that may make it difficult to perform his or her Company work objectively and effectively. Conflicts of interest may also arise when an employee, officer or director, or a member of his or her family, receives improper personal benefits as a result of his or her position in the Company. Loans to, or guarantees of obligations of, employees and their family members may create conflicts of interest.
It is almost always a conflict of interest for a Company employee to work simultaneously for a competitor, customer or supplier. You are not allowed to work for a competitor as a consultant or board member. The best policy is to avoid any direct or indirect business connection with our customers, suppliers or competitors, except on the Company’s behalf. In addition, employees, officers and directors are prohibited from taking for themselves personally any opportunities that are discovered through the use of corporate property, information or position, except with the consent of the Board of Directors. Employees, officers and directors owe a duty to the Company to advance its legitimate interests when the opportunity to do so arises. If you become aware of a conflict or potential conflict of interest, contact your own or any other HCWC supervisor for further guidance.
Disclosure
It is of paramount importance to HCWC that all disclosure in documents filed by HCWC with the Securities and Exchange Commission or in other public communications by HCWC is full, fair, accurate, timely and understandable. All officers, directors, employees and contract workers must take all steps necessary to assist HCWC in fulfilling these responsibilities, consistent with each person’s role in the Company. You should give prompt, accurate answers to all inquiries in connection with HCWC’s preparation of public disclosures and reports.
Code of Ethics for Senior Officers
HCWC’s Chief Executive Officer, Chief Operating Officer, the Chief Financial Officer and the Controller (the “Senior Officers”) each bear a special responsibility for promoting integrity throughout the Company. Furthermore, the Senior Officers have a responsibility to foster a culture throughout the Company as a whole that ensures the fair and timely reporting of the Company’s results of operation and financial condition and other financial information.
Because of this special role, the Senior Officers are bound by the following Senior Officer Code of Ethics, and each agrees that he or she will:
• Perform his or her duties in an honest and ethical manner.
• Handle all actual or apparent conflicts of interest between his or her personal and professional relationships in an ethical manner.
• Take all necessary actions to ensure full, fair, accurate, timely, and understandable disclosure in reports and documents that the Company files with, or submits to, government agencies and in other public communications.
• Comply with all applicable laws, rules and regulations of federal, state and local governments.
• Proactively promote and be an example of ethical behavior in the work environment.
Reporting and Compliance
If you become aware of conduct by an officer, director, employee or contract worker which you believe in good faith is a potential violation of this Code of Conduct, you should notify your own or any other HCWC supervisor, the Chief Executive Officer, Chief Operating Officer, or the Chief Financial Officer as soon as possible. You should also report any complaint or concern regarding HCWC’s accounting, internal accounting controls, or auditing matters, or any concerns regarding questionable accounting or auditing matters. Supervisors are required to refer all reports of possible violations to the Chief Executive Officer, Chief Operating Officer, the Chief Financial Officer or the Audit Committee.
Alternatively, if you wish to report such matters anonymously, you may e-mail the Audit Committee and the Chief Financial Officer directly at info@hcwc1.com or mail a description of the concern or complaint to the attention of either the Chief Financial Officer or the Audit Committee, at the following address:
Healthy Choice Wellness Corp.
3800 North 28th Way, #1
Hollywood, FL 33020
Persons outside HCWC may also report complaints or concerns of HCWC personnel; such matters should be reported promptly on receipt to your own or any other HCWC supervisor, the Chief Executive Officer, Chief Operating Officer, the Chief Financial Officer, or the Audit Committee. Supervisors are required to report such matters as noted above.
All reports of complaints or concerns shall be recorded in a log, indicating the description of the matter reported, the date of the report and a brief summary of the disposition. The log shall be maintained by the Chief Financial Officer and shall be reviewed periodically with the Audit Committee. This log shall be retained for five years.
Allegations of violations of the Code should be made only in good faith and not to embarrass or put someone in a false light. If you become aware of a suspected or potential violation don’t try to investigate or resolve it on your own. Prompt disclosure under this Code is vital to ensuring a timely and thorough investigation and resolution. You are expected to cooperate in internal or external investigations or alleged violations of the Code.
In response to every report made in good faith of conduct potentially in violation of the Code of Conduct, HCWC will undertake an effective and thorough investigation, and if improper conduct is found, HCWC will take appropriate disciplinary and remedial action. Compliance procedures are set forth in Appendix B to this Code. HCWC will attempt to keep its discussions with any person reporting a violation confidential to the extent reasonably possible without compromising the effectiveness of the investigation. If you believe your report is not properly explained or resolved, you may take your concern or complaint to the Audit Committee of the Board of Directors.
Employees and contract workers are protected by law from retaliation for reporting possible violations of this Code of Conduct or for participating in procedures connected with an investigation, proceeding or hearing conducted by HCWC or a government agency with respect to such complaints. HCWC will take disciplinary action up to and including the immediate termination of any employee or contract worker who retaliates against another employee or contract worker for reporting any of these alleged activities.
Further Information
Please contact the Chief Executive Officer, Chief Operating Officer, or the Chief Financial Officer if you have any questions about this Code or require further information.
The most current version of this Code will be posted on the Company’s website and filed as an exhibit to the Company’s Annual Report on Form 10 K. Any substantive amendment or waiver of this Code may be made only by the Board of Directors upon a recommendation of the Audit Committee, and will be disclosed, including the reasons for such action, on the Company’s website and by a filing with the Securities and Exchange Commission on Form 8-K within five days of such action. HCWC will maintain disclosure about such amendment or waiver on the website for at least twelve months and shall retain the disclosure concerning the action for at least 5 years.
Parties to Agreement
These Terms & Conditions govern your use of services provided by Healthier Choices Wellness Corp (HCWC) and its six natural grocery brands: Green Acres Market, Mother Earth’s Storehouse, Ellwood Thompson’s Local Market, Green’s Natural Foods, Ada’s Natural Market, and Paradise Health & Nutrition. When you interact with any HCWC brand location, website, mobile app, email, newsletters, flyers, or text messaging program, you agree to these Terms as they apply to that specific brand.
Text Messaging Program Terms (SMS/MMS)
HCWC offers optional text messaging programs to enrolled customers using 10-digit long code (10DLC) phone numbers. By providing your mobile phone number and opting in, you consent to receive SMS and/or MMS messages from HCWC, including:
-
Rewards notifications (points balance, reward redemptions, member benefits)
-
Promotional alerts (special offers, sales, exclusive deals, new product launches)
-
Marketing messages (wellness tips, recipes, store updates, community events)
Brand-Specific Messaging Programs
-
Each HCWC brand may offer separate text messaging programs with distinct keywords, opt-in processes, and message content tailored to that brand’s location and services.
-
Opting in to text messages from one HCWC brand creates a subscription to that brand only; you must opt in separately to receive texts from other HCWC brands.
-
To opt out of a specific brand’s texts, reply STOP to a message from that brand; this will not affect your subscriptions to other HCWC brands.
Enrollment and Consent
-
Participation is voluntary and not required to shop at HCWC brands or make purchases.
-
You may opt in through in-store signup forms, online enrollment, text-to-join keywords (e.g., text JOIN to our short code), checkout forms, or loyalty program registration.
-
By enrolling, you confirm that you are the account holder or authorized user of the mobile number provided and are at least 18 years of age (or the age of majority in your jurisdiction).
-
You acknowledge that message and data rates may apply according to your mobile carrier plan, and HCWC is not responsible for carrier charges.
Message Frequency and Content
-
Message frequency varies by program. Promotional and rewards messages may be sent up to 10 messages per month; you will receive details about expected frequency at the time of opt-in.
-
Messages may include links, images (MMS), coupons, and time-sensitive offers.
Opt-Out and Help
-
You may opt out at any time by replying STOP to any HCWC brand text message. You will receive one final confirmation message, and no further marketing messages will be sent to that number.
-
For assistance, reply HELP to any message or contact HCWC customer service at rewards@hcwc.com or visit any store
-
Opting out of text messages does not affect your ability to shop at HCWC brands or participate in other programs (e.g., email newsletters, in-store rewards).
Carrier and Delivery
-
Supported carriers include major U.S. providers (AT&T, T-Mobile, Verizon, Sprint, and most others). Check with your carrier for compatibility.
-
HCWC and its messaging service providers are not liable for delayed, undelivered, or misdirected messages. Message delivery depends on your carrier network, device compatibility, coverage area, and carrier/spam filtering.
Your Responsibilities
-
You must keep your mobile number current and notify HCWC promptly if you change or deactivate your number to avoid messages being sent to a reassigned number.
-
You may not enroll a phone number you do not own or have authority to use.
-
You agree not to misuse HCWC text messaging channels for unlawful, abusive, or harmful purposes.
Changes to SMS Programs
-
HCWC may modify message frequency, program features, or discontinue any text messaging program at any time due to operational needs, carrier requirements, or legal changes.
-
Material changes to these SMS terms will be posted on this page and, where appropriate, communicated via text message. Your continued participation after such changes constitutes acceptance of the updated terms.
Privacy and Data Use
-
Your mobile number and SMS program data are handled according to HCWC’s Privacy Policy, available at hcwc.com/privacy-policy.
-
HCWC will not sell or rent your mobile number to third parties for their own marketing purposes.
Email Marketing Program Terms
HCWC offers optional email newsletter and marketing programs to enrolled customers. By providing your email address and opting in, you consent to receive email communications from HCWC, including:
-
Newsletters (wellness tips, recipes, product highlights, healthy living content)
-
Opting in to emails from one HCWC brand may result in receiving emails from other HCWC brands due to our shared customer systems, but you can manage preferences or unsubscribe at any time
-
Event invitations (store events, cooking classes, community activities)
-
Email sender name will typically reflect the specific HCWC brand (e.g., “Green Acres Market,” “Mother Earth’s Storehouse”) or “HCWC” for corporate communications
Enrollment and Consent
-
Participation is voluntary and not required to shop at HCWC brands or make purchases
-
You may opt in through in-store signup forms, online enrollment, checkout forms, loyalty program registration, or website newsletter signup
-
By enrolling, you confirm that you are the owner or authorized user of the email address provided and are at least 18 years of age (or the age of majority in your jurisdiction)
-
You acknowledge that email delivery depends on your email provider, spam filters, and inbox settings, and HCWC is not responsible for emails that are filtered, blocked, or undelivered
Brand-Specific Email Programs
-
Each HCWC brand may send separate email communications with content tailored to that brand’s location, products, and customer base
-
Promotional emails (special offers, sales, exclusive deals, new product launches)
-
Event invitations (store events, cooking classes, community activities)
-
Loyalty and rewards updates (points balance, member-exclusive offers)
Email Frequency and Content
-
Email frequency varies by program and your selected preferences. Marketing and promotional emails may be sent 2-10 times per month; newsletters may be weekly or bi-weekly
-
Emails may include images, links to products or articles, coupons, recipes, and time-sensitive offers
-
You will continue to receive transactional emails (order confirmations, account updates, password resets) even if you unsubscribe from marketing emails, as these are necessary for services you’ve requested
Unsubscribe and Preferences
-
You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any HCWC marketing email
-
You can also manage your email preferences or unsubscribe by contacting HCWC customer service at rewards@hcwc.com or visiting any store location
-
After you unsubscribe, you will no longer receive marketing emails, but may still receive transactional or account-related emails as necessary for services you use
-
Unsubscribing from emails does not affect your ability to shop at HCWC brands or participate in other programs (e.g., text messaging, in-store rewards)
Delivery and Service Providers
-
HCWC uses Sendgrid as our email service provider to deliver and manage email campaigns
-
Email delivery depends on your email provider (Gmail, Yahoo, Outlook, etc.), spam filtering settings, inbox capacity, and email client compatibility
-
HCWC and its email service providers are not liable for delayed, undelivered, or misdirected emails due to provider filtering, inbox settings, or technical issues beyond our control
Your Responsibilities
-
You must keep your email address current and notify HCWC promptly if you change your email address to ensure you continue receiving communications you’ve requested
-
You may not enroll an email address you do not own or have authority to use
-
You agree not to misuse HCWC email communications for unlawful, abusive, or harmful purposes (e.g., forwarding phishing attempts, falsely claiming HCWC emails are spam)
Changes to Email Programs
-
HCWC may modify email frequency, program features, content types, or discontinue any email program at any time due to operational needs, service provider changes, or legal requirements
-
Material changes to these email terms will be posted on this page and, where appropriate, communicated via email. Your continued subscription after such changes constitutes acceptance of the updated terms
Compliance with Anti-Spam Laws
-
All HCWC marketing emails include a clear unsubscribe mechanism and our physical mailing address as required by law
-
We honor unsubscribe requests within 10 business days as required by CAN-SPAM and within shorter timeframes where required by other laws
-
Email subject lines accurately reflect the content of the message and are not deceptive
Privacy and Data Use
-
Your email address and email program data are handled according to HCWC’s Privacy Policy, available at hcwc.com/privacy-policy
-
HCWC will not sell or rent your email address to third parties for their own marketing purposes
-
We comply with CAN-SPAM Act (U.S.), and other applicable email marketing laws
Appendix A
The following are examples of actual or potential conflicts:
• you, or a member of your family, receive improper personal benefits as a result of your position in the Company;
• you use Company’s property for your personal benefit;
• you engage in activities that interfere with your loyalty to the Company or your ability to perform Company duties or responsibilities effectively;
• you, or a member of your family, have a financial interest in a customer, supplier, or competitor which is significant enough to cause divided loyalty with the Company or the appearance of divided loyalty (the significance of a financial interest depends on many factors, such as size of investment in relation to your income, net worth and/or financial needs, your potential to influence decisions that could impact your interests, and the nature of the business or level of competition between the Company and the supplier, customer or competitor);
• you, or a member of your family, acquire an interest in property (such as real estate, patent or other intellectual property rights or securities) in which you have reason to know the Company has, or might have, a legitimate interest;
• you, or a member of your family, receive a loan or a guarantee of a loan from a customer, supplier or competitor (other than a loan from a financial institution made in the ordinary course of business and on an arm’s-length basis);
• you divulge or use the Company’s confidential information “such as financial data, customer information, or computer programs” for your own personal or business purposes;
• you make gifts or payments, or provide special favors, to customers, suppliers or competitors (or their immediate family members) with a value significant enough to cause the customer, supplier or competitor to make a purchase, or take or forego other action, which is beneficial to the Company and which the customer, supplier or competitor would not otherwise have taken; or
• you are given the right to buy stock in other companies or you receive cash or other payments in return for promoting the services of an advisor, such as an investment banker, to the Company.
APPENDIX B
Compliance Procedures
• Compliance Officer. The Corporate Compliance Officer is the Chief Financial Officer. The Compliance Officer’s responsibility is to ensure communication, training, monitoring, and overall compliance with the Code. The Compliance Officer will, with the assistance and cooperation of the Company’s officers, directors and managers, foster an atmosphere where employees are comfortable in communicating and reporting concerns and possible Code violations.
• Access to the Code. The Company shall ensure that employees, officers and directors may access the Code on the Company’s website. In addition, each current employee will be provided with a copy of the Code. New employees will receive a copy of the Code as part of their new hire information. From time to time, the Company will sponsor employee training programs in which the Code and other Company policies and procedures will be discussed.
• Monitoring. Managers are the “go to” persons for employee questions and concerns relating to the Code. Managers or supervisors will immediately report any violations or allegations of violations to the Compliance Officer. Managers will work with the Compliance Officer in assessing areas of concern, potential violations, any needs for enhancement of the Code or remedial actions to effect the Code’s policies and overall compliance with the Code and other related policies.
• Internal Investigation. When an alleged violation of the Code is reported, the Company shall take prompt and appropriate action in accordance with the law and regulations and otherwise consistent with good business practice. If the suspected violation appears to involve either a possible violation of law or an issue of significant corporate interest, or if the report involves a complaint or concern of any person, whether employee, a stockholder or other interested person regarding the Company’s financial disclosure, internal accounting controls, questionable auditing or accounting matters or practices or other issues relating to the Company’s accounting or auditing, then the manager or investigator should immediately notify the Compliance Officer, who, in turn, shall notify the Chair of the Audit Committee. If a suspected violation involves any director or executive officer or if the suspected violation concerns any fraud, whether or not material, involving management or other employees who have a significant role in the Company’s internal controls, any person who received such report should immediately report the alleged violation to the Compliance Officer and, in every such case, the Chair of the Audit Committee. The Compliance Officer or the Audit Committee, as applicable, shall assess the situation and determine the appropriate course of action, including the conduct of an investigation, as appropriate.
• Disciplinary Actions. Subject to the following sentence, the Compliance Officer shall be responsible for implementing the appropriate disciplinary action in accordance with the Company’s policies and procedures for any employee who is found to have violated the Code. If a violation has been reported to the Audit Committee or another committee of the Board, that Committee shall be responsible for determining appropriate disciplinary action. Any violation of applicable law or any deviation from the standards embodied in this Code will result in disciplinary action, up to and including termination of employment. In addition to imposing discipline upon employees involved in non-compliant conduct, the Company also will impose discipline, as appropriate, upon an employee’s supervisor, if any, who directs or approves such employees’ improper actions, or is aware of those actions but does not act appropriately to correct them, and upon other individuals who fail to report known non-compliant conduct. In addition to imposing its own discipline, the Company will bring any violations of law to the attention of appropriate law enforcement personnel.
• Retention of Reports and Complaints. All reports and complaints made to or received by the Compliance Officer or the Audit Committee relating to violations of this Code shall be logged into a record maintained for this purpose by the Compliance Officer and this record of such report shall be retained for five years.
• Required Government Reporting. Whenever conduct occurs that requires a report to the government, the Compliance Officer shall be responsible for complying with such reporting requirements.
• Corrective Actions. Subject to the following sentence, in the event of a violation of the Code, the manager and the Compliance Officer should assess the situation to determine whether the violation demonstrates a problem that requires remedial action as to Company policies and procedures. If a violation has been reported to the Audit Committee or another committee of the Board, that committee shall be responsible for determining appropriate remedial or corrective actions. Such corrective action may include providing revised public disclosure, retraining Company employees, modifying Company policies and procedures, improving monitoring of compliance under existing procedures and other action necessary to detect similar non-compliant conduct and prevent it from occurring in the future. Such corrective action shall be documented, as appropriate.